Below are some frequently asked questions by new visitors to our clinic. If you cannot find an answer you are looking for below, feel free to contact us for more information and one of our staff will be able to assist you.
Do I need a doctor’s referral to see a physiotherapist or massage therapist?
You do not require a referral in order to receive treatment. Your insurance company may however require that you submit a referral from your medical doctor with your claim form. Call your insurance provider to confirm details of your plan.
Which services are covered by OHIP?
Any visit to a Medical Doctor at BSMP will be covered by OHIP. Physiotherapy, Massage therapy, and Chiropody are NOT covered by OHIP.
What can I expect on my first visit?
At Bradford Sports Medicine Professionals Inc., we pride ourselves on excellent customer service and attention to detail. Before your first visit you will be asked to complete a clinic registration form, medical questionnaire, and any other forms required for your file (i.e. motor vehicle intake forms, WSIB, etc.) Should you wish to complete these forms ahead of time, we can arrange to provide you the electronic version of the forms. If required, you can arrive 10 mins. early to complete onsite so that we may utilize your full appointment time.
Once you are ready, you will be evaluated and treated by one of our licensed and highly trained registered practitioners and he/she will also treat you during subsequent visits. Unlike some clinics, where you see someone different each visit, we feel it is very important to develop a one-on-one relationship with you to maintain continuity of care. Your therapist may however identify that your injury/condition requires treatment from another type of practitioner. As a result you may be referred to another practitioner (i.e. sports medicine doctor) within BSMP as an adjunct to your treatment. The practitioners will, with your consent, work closely together to ensure that all your treatment needs are met and that your recovery is swift and complete.
Is there parking available?
When you arrive at BSMP you will find that we have ample private parking available for you. There is no fee for parking.
What do I wear to my appointment?
You should wear (or bring) a pair of gym shorts/yoga pants and a t-shirt. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose fitting shirt and pants, again so we can perform a thorough examination.
How can I pay for services?
We accept multiple methods of payment including:
- Visa and Mastercard
With your written consent, our administrative staff can electronically submit your claim to your insurance company (only applicable with specific providers – please inquire with our Office Manager regarding your provider). Any difference or deductible will have to be paid directly to BSMP in order to satisfy our fee schedule requirements.
How can I arrange to see a specialist?
In order to see BSMPs medical specialists, your family doctor will be required to fax/email a referral to our office so an appointment can be scheduled. If you do not have a family doctor and would like to make an appointment to see a physician regarding your injury, you can call BSMP and arrangements can be made to have you see Dr. Stephen Wong-Shue, our Sport Medicine Physician for an appointment at our Aurora location.
Are your therapists registered or licensed?
All of the health practitioners at BSMP are registered as members in good standing to practice their respective disciplines in Ontario. Furthermore, BSMP requires that all practitioners participate in professional development courses and activities to ensure continual growth in skill and knowledge.
What makes your "Sports Medicine" Clinic different from others?
While other clinics may claim to be sports medicine practices, BSMP is Bradford’s only true sports medicine and rehabilitation practice that has direct, access to Dr. Stephen Wong-Shue MD who holds a Diploma in Sport Medicine, Dr. Emily Tam MD and Dr. Katie Nanos MD who specializes in Physical Medicine and Rehabilitation. We strive to provide our clients with only the best and most qualified practitioners who are charged with your rehabilitation and medical needs. All of your rehabilitation and sports medicine needs are provided by our diverse team. All of our clinicians fall inside your circle of care, referrals are made seamlessly between professionals and our other affiliated Sport Medicine offices.
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